NeigborDrop – Terms of Use

Effective Date: August 1, 2025

Operator: NeigborDrop, a product of FutureNexus Labs Inc. (registered in Canada)

1. Overview

NeigborDrop is a community-powered platform that enables neighbors to help each other with everyday tasks such as errands, store runs, or rides. It is not a gig platform and does not employ or contract helpers. All participation is voluntary.

2. User Eligibility

• At least 18 years old
• Resident of Canada with a valid phone number
• Able to legally transact using a valid payment method (for requesters)

3. Platform Role

NeigborDrop acts only as a technology platform to facilitate matching between users (requesters and helpers). We do not supervise, validate, or employ users.

4. Helper Role and Waiver

Helpers are volunteers or neighbors helping neighbors. They are not employees, agents, or representatives of NeigborDrop.

• You are acting on your own behalf
• You will receive reimbursement + optional reward
• You are responsible for your own safety and conduct
• You waive any claim against NeigborDrop for issues arising from your participation

5. Requesters

• Pre-authorize payment for the estimated cost + platform fees
• Pay the final amount after task completion
• Respond promptly and rate your helper

6. Payments

Payments are processed securely via Stripe. Helper payouts may be made via Stripe Connect or Wise, depending on location.

• Platform fee sustains operations
• Taxes (e.g. HST) apply to platform fees
• Helpers receive 100% of the reward amount
• Receipts must be uploaded for reimbursement

7. Platform Fees

• Actual product/item cost
• Helper reward (flat or estimated)
• Platform service fee
• Applicable taxes (HST)

Fees are always shown as values, not percentages.

8. Acceptable Use

You agree to use NeigborDrop only for lawful, neighborly purposes and not to misuse, spam, exploit, or impersonate others. You must respect all local laws while using the platform.

9. Prohibited Activities

• No illegal, fraudulent, or unsafe activities
• No harassment, abuse, hate speech, or discriminatory behavior
• No commercial solicitation or advertising
• No use of bots or scraping tools

10. Third-Party Services

NeigborDrop may link to third-party services (e.g., Stripe, Wise). We do not control or assume responsibility for any third-party content, functionality, or data handling practices.

11. Dispute Resolution

• Submit disputes within 7 days of task completion
• We may investigate chats, receipts, and usage
• We may issue refunds or credits at our discretion

12. Liability Disclaimer

• We are not liable for injury, loss, or errors during tasks
• Use NeigborDrop at your own risk

13. Data & Privacy

We collect minimal user data (e.g., name, phone, location) to operate the platform. We do not sell user data. See our Privacy Policy for details.

14. Termination

• We may suspend accounts for fraud, abuse, or low ratings
• Repeat violations may result in removal

15. Modifications

Terms may be updated periodically with notice. Continued use implies acceptance of changes.

16. Governing Law

This agreement is governed by the laws of the Province of Ontario, Canada.

17. Contact

FutureNexus Labs Inc.
Toronto, Ontario, Canada
support@neigbordrop.com